Fitbit kicked off a refund program last month after learning its Force activity tracker caused skin irritation in a “small percentage” of users, and now we’re finally getting a better sense of the situation. According to the official recall notice from the US Consumer Product Safety Commission, the company received around 9,900 reports of skin irritation and around 250 reports of blistering. The notice also points out that the recall affects about 1 million of the wearables in the United States and about 28,000 more in Canada. So what happens next? Well, the CPSC’s stance is clear: contact the company and take the money.
“Whether you hear about this recall from the CPSC or Fitbit directly, take advantage of the refund right away,” CPSC communications director Scott Wolfson told Engadget. “It’s actually somewhat rare for firms that we deal with to provide a refund, especially a full refund.”
The Commission also wants the company to inform as many of its customers of the recall as possible, and it doesn’t seem thrilled with what Fitbit has accomplished so far. At time of writing, Fitbit’s popular Twitter (77,700 followers) and Facebook (250,000 likes) accounts make no mention of the recall. That’s not to say Fitbit is just sitting around though: a representative confirmed to us that it’ll email all Force owners “over the next few weeks” to make sure they’re aware of the situation.
Fitbit Force
- Key specs
Reviews • 17
- Prices
- Discussions
- Type Watch-style
- Tracking metrics Motion / steps, Distance, Calories, Sleep
- Display Yes
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Fitbit has received nearly 10,000 reports of skin irritation from Force owners
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